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Returns Policy

Where a product has been opened, used and or tested, and the product is not faulty a refund cannot be given. Please choose carefully as we do not refund for change of mind purchases, however we happily exchange for incorrectly supplied products if a product is unopened, undamaged and in its original condition.

Buyers must provide the return shipping cost for exchange. All shipping costs are non-refundable.

Any products which are found to be faulty are eligible for a full refund. Any product for refund/exchange must be received within 7days of original delivery. All products being returned must be securely packed to ensure the package is fully protected. The Lingerie City will not be responsible for packaging negligence unless the item/s being returned was originally damaged.

No refund, exchange or return policy applies to special offers, clearance offers or sale items.

If you need to return goods to us, please follow these steps;

 

  1. Login to your account and click on the Order Status Link. or Click Here.
  2. If you are having problems please contact us to request a product return and/or refund.
  3. Pack and seal the item/s in their original shipping package and post it back to us.
  4. Provided that we receive the products in their original UNUSED and UNOPENED condition, we will arrange for the original purchase price (excluding the original delivery fee) Please allow up to 7days from the date we receive the returned goods for the refund to be processed.